Ross Automotive - 1826 Raab Avenue, Belleville

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Reviews about Ross Automotive

• The Walkers
  ★ ★ ★ ★ ★
  First, let me say that I'm an accountant and a car guy. So, on one hand I'm always looking for a good deal (I've been called cheap, but I prefer "frugal"). On the other hand, I want to properly care for my vehicles. I believe I've found the best of both worlds at Ross Automotive in Belleville.
  
  I think this way not just because their prices are reasonable, but also because you won't pay for things you don't need. Their hourly rate is similar or slightly less than other independent shops in the area and much less than the dealerships. The big savings, however, come from their honesty and integrity. I know enough about cars to know when a mechanic or service manager is full of bologna, is just trying to overcharge me, or sell me things I don't need. I have never, I repeat... NEVER, felt this way about Jimmy, Larry, and Bob. (I have, however, felt that way at other places and have never been back.)
  
  Jimmy ALWAYS calls to tell me what they have found wrong on the car, truck, or van (we have several vehicles) and gives estimates before starting repairs. He often gives me options as well. For example, he has offered to use less expensive parts with only a one-year warranty instead of more expensive parts with a lifetime warranty.
  
  On some items, Jimmy will suggest doing a service if I'm planning on keeping the car long term, but suggests saving the money if I'm going to replace the car in the next year. He once suggested a transmission fluid flush with some special additives after the transmission had been slipping. That ended up fixing the problem and probably saved me thousands of dollars!
  
  I've never felt pressured to have repairs performed and Jimmy gives me a list of the things he recommends along with prices and his thoughts on both the priority and bang for the buck.
  
  When my wife or I pick up our vehicles, there is never a surprise on the invoice because someone at Ross Automotive (usually Jimmy) always calls for approval before doing the work. On the rare occasion they find something else wrong when they get into the repairs, they call a second time to see if I want that fixed as well (and, of course, let me know the cost). I even had Jimmy call once to tell me I did not need to replace my brake rotors as originally expected (along with the hundreds of dollars of other brake work being done at the time). I had already accepted a quote for the repairs and he called me back with an option to save me money -- I've never had a repair shop do that before!
  
  I would also like to say that the folks at Ross Automotive are the only ones I've trusted with my classic car for the last eight years (since I moved to Belleville). They park it inside if they keep it overnight and always take great care of it. Since they have been in the business so long, they actually know how to diagnose and fix problems on older cars. I think other repair shops would be lost without being able to hook a computer up to the car's on-board diagnostics. That's simply not an option for a 1979 Trans Am. But, the good folks at Ross Automotive have had no troubles fixing it every time. They even knew some 'old school' solutions to a particularly annoying electrical problem. I doubt you'll find that at bigger shops with a bunch of technicians fresh out of trade school!
  
  Please understand, though, that the folks at Ross Automotive are well versed in newer vehicles as well. They not only use computer diagnostics, but they also research online repair databases to help them diagnose the most likely cause of problems, search for technical bulletins, and that sort of thing.
  
  I just can't say enough good things about Ross Automotive. You may be surprised at the location and smaller size of this shop, but they do great work at fair prices and, most importantly, are honest people who stand behind their work.
• Bill Wilson
  ★ ★ ★ ★ ★
  By far the most organized, clean and professional auto repair shop I've been in.
  
  It's nice to find an honest, quality-conscious, family-owned operation in the Belleville Illinois area that you can trust.
  
  From the minute I called them, I felt like I could trust them, since they were up-front with me with pricing, worst case scenarios, and best case scenarios. Jimmy Ross thoroughly inspects my cars everytime, even during routine oil changes and provides detailed analysis for future needs. He provides a flat price up front and he sticks w/ everything he promised me up front, including pricing. I always experience the BEST service I've ever had in a car repair shop at Ross Automotive.
  
  Most importantly, I trusted Ross Automotive with the most important decision I have every made with a car, the inspection of my daughter's first car, for safety and value.
  
  Ross Automotive is the Best & Only shop I would recommend!!!

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