Jones Boys Inc - 1111 Mascoutah Avenue, Belleville

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Reviews about Jones Boys Inc

• Keith E
  ★ ☆ ☆ ☆ ☆
  CROOKS. DO NOT DO BUSINESS WE THESE PEOPLE. If I could give them negative stars I would. I usually don't take the time to leave reviews because like most people, I am very busy with work and family. But, if by leaving this review prevents these people from ripping off someone else, than it's worth it and hopefully gets these people to change the way they do business in the future.
  So, my situation was that my riding lawn mower engine blew up when I was mowing my lawn. Come to find out later that the piston assembly came apart inside the engine and blew out the side of the block. It's a known issue on the small Briggs & Stratton engines (according to the guys at Woodcrest Small Engine & Saw). However, back to The Jones Boys Inc. After my lawn mower engine blew up, I immediately began calling around to local small engine/lawn mower repair shops in my area. This was on a Saturday morning around 11 a.m. I called around to about 5 different small engine/lawn mower repair shops and ultimately choose The Jones Boys Inc. because I felt that the lady I spoke with (Kate) empathized with my situation, so I decided to give her my business.
  My lawn mower was willed to me after my father passed away. So I was prepared to do whatever it took to repair it, as it holds a tremendous amount of sentimental value to me. And, not to mention it is a very nice lawn mower that retails for $2500 brand new. I made the mistake of telling Kate this and she told me how she understood just how important my lawn mower is to me because she has a saw from her father who had also passed away and that it had sentimental value to her. Kate assured me that she would take good care of me.
  Over the phone I had agreed to the $75 pickup/delivery fee and the $75 diagnostics fee (of which would be rolled into the overall repair costs if I choose to have the mower repaired by them). At the time I felt that $75 pickup and diagnosis fees were kind of high but went along with it even though my gut was telling me otherwise. She told me that they would take a look and call me with a total and if it were less than $200 they would go ahead and perform the repairs, but if the repairs were more than $200 she would call me to let me decide if I wanted them to proceed with the repairs.
  Kate called me the next day to inform me that the repairs would be around $1400 to replace the engine on my mower! Of which $185 was labor!!! I told her that we just couldn’t afford to spend $1400 on the mower right now and she had the audacity to ask me if I wanted them to "scrap" my lawn mower!!! After I told her NO she then tried to sell me on their “lay-away” option. I also declined that option and then she charged me for the pickup/delivery fee of $75.
  After getting off of the phone with Kate I did a quick Google search for the model number on my mower engine and found a like engine for around $550. I then called the manufacturer of my mower and was directed to call Briggs & Stratton who directed me to call their consumer sales folks where I spoke to a nice lady by the name of Terry. Terry had the replacement engine in stock for $606 and could ship it to me in 2-3 business days. Terry also gave me the number of a local authorized service and repair center near me - Woodcrest Small Engine & Saw in Highland, IL. I called Woodcrest Small Engine & Saw and spoke to Shawn who was extremely helpful. Shawn was able to get the engine ordered and shipped to his shop and he picked up my mower on his day off for $35 and had my mower back to me completely repaired for $803.66 the very next day! Shawn and all of the staff out at Woodcrest Small Engine & Saw in Highland, IL were extremely helpful and have a life-long customer.
  There are a few other reviews out there on Google for The Jones Boys that I really wished I would have read before deciding to do business with them. The Jones Boys Inc. is simply a bad place to do business. The will try to rip you off. BEWARE!!!!

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